SERVICE AT THE HEART OF
THE CUSTOMER EXPERIENCE


In 2012, Unibail-Rodamco-Westfield launched the 4 Star label to offer exceptional customer services throughout its retail portfolio.

In partnership with SGS, the world leader in service certification, independent and mystery audits are performed to measure the shopping experience by 684 detailed criteria.

  • FREE NEWSPAPERS

  • LOYALTY PROGRAM

  • WELCOME DESK

    WITH HOSTESS
  • FREE AND CLEAN TOILETS

    4-STAR QUALITY
  • KIDS PLAYGROUND

    WITH DIGITAL FEATURES
  • FREE WIFI

  • SMART PARKING

    FLOW MANAGEMENT SYSTEM
  • PERSONAL SHOPPER

  • FREE RECHARGE AREAS

    FOR COMPUTERS AND PHONES
  • 4 STAR KIDS TREATMENT